A good place
to find an answer.

Shadow Cursor's screen-capture behavior may vary depending on your operating system, screen-sharing application, and recording configuration. Although the software is designed to work with supported environments, we cannot guarantee invisibility across every screen-sharing or recording platform. We recommend testing compatibility before use.

Your experience depends on how you use the software and the rules of the environment in which you use it. Different institutions and organizations have different policies regarding external software and AI assistance. Always review the applicable rules before using Shadow Cursor during an assessment.

Shadow Cursor captures relevant on-screen content and sends it to an AI model for processing. The model generates a response, which the application presents in a suitable format. Depending on the question, this may include multiple-choice answers, coding solutions, or assistance with subjective questions such as case studies and guesstimates. Accuracy depends on the question, the available context, and the model used.

Compatibility depends on the examination environment, operating system, and software configuration. Shadow Cursor may offer customization options for displaying responses and working with coding interfaces. However, using external assistance during an examination should always comply with the institution's rules. Check our demo video for an overview of the available features.

You can check your remaining credits by logging in to the Shadow Cursor website. We recommend checking your balance regularly, especially before starting a session that may require multiple questions. If your balance is running low, you can purchase additional credits to continue using the software.

The legality of using software depends on the applicable laws, while its permitted use may also depend on institutional or workplace policies. Shadow Cursor is a software tool, and users are responsible for ensuring that their use complies with applicable rules, assessment requirements, and terms of service.

Adding credits is straightforward. Log in to your Shadow Cursor account and navigate to the Add Credits section. Choose an available credit package and follow the instructions to complete your purchase. Your available balance can then be checked through your account.

Yes! New users can try Shadow Cursor with a limited number of free questions to explore its features and understand how the software works before purchasing additional credits. The available trial allowance may be subject to the terms displayed on our website.

If Shadow Cursor encounters an issue, first check your internet connection, available credits, and application status. If the problem persists, restart the application and verify that you are using a supported configuration. You can also contact our support team with a description of the issue so that we can help you troubleshoot it.

No, Shadow Cursor does not currently support Secure Exam Browsers. These applications are designed to restrict background processes and third-party software, which may prevent Shadow Cursor from functioning correctly.

If your organization or examination provider requires you to install a dedicated application to take a test, we recommend checking compatibility before using Shadow Cursor, as the exam application may restrict its operation.

Shadow Cursor is designed for supported web-based testing platforms that run directly in a browser. Compatibility may vary depending on the platform and its security settings.