1. Scope and contact
This policy covers the website, Google account sign-in, Access key service, token recharges, desktop software, and support.
For support, privacy, billing, or grievances, contact the ShadowCursor Support team at support@shadowcursor.in.
Account service: Google sign-in, credit balance, desktop Access key generation, and Razorpay checkout use the connected account portal. Desktop downloads are currently paused. macOS is coming soon.
2. Account and Google sign-in
Google sign-in supplies basic profile and verified email information needed to create or identify your account. We do not receive your Google password. We use account identifiers, session records, token-balance entries, and purchase history to provide and protect your account. The website uses an essential session cookie to keep you signed in, rather than advertising cookies.
Google processes its sign-in information under Google’s privacy policy. The Google service must be connected before sign-in works in this preview.
3. Access keys and AI data flow
ShadowCursor supplies your Access key. In the connected service, the app sends the captures and questions you choose to ShadowCursor’s backend, which checks access and available tokens, obtains AI assistance, and returns the result. ShadowCursor manages its provider API credentials on the backend. Those provider credentials are not exposed to customers or requested from them.
We process chosen screenshots or imported images, questions, answers, the selected workflow, request times, usage charges, and technical details needed to deliver and protect the service. Only capture content you have permission to share, and avoid credentials or confidential third-party information.
4. Working content and retention
| Information | Handling |
|---|---|
| Screenshots, questions, and AI answers | Our Access key service policy is deletion within one hour. This does not govern independent AI-provider retention. |
| Account, Access key access records, token balance and usage ledger | Retained while needed to operate and protect your account, preserve unused value, or comply with law. |
| Payment and accounting records | Retained for verification, reconciliation, disputes, fraud prevention, and applicable recordkeeping obligations. |
| Support and technical records | Retained only as needed to resolve the request, protect the service, or meet legal obligations. |
Copies you import, save, or place on the clipboard remain under your control. Local clearing releases app content and does not guarantee physical erasure from RAM, operating-system caches, backups, or other services.
5. Providers and payments
OpenAI is the intended AI provider for the Access key service. Its processing and independent retention are described in OpenAI’s API data controls. Our one-hour content policy is not a promise of one-hour deletion by OpenAI or another independent provider. Processing can occur in different jurisdictions.
Cloudflare provides hosting and database infrastructure and processes connection/request information needed to operate them. Razorpay processes supported payments under Razorpay’s privacy policy. We keep payment references, amounts, currency, and statuses; we do not receive full card details, CVVs, UPI PINs, or banking passwords.
6. Website examples and support
The website examples and walkthrough use fictional sample content. They do not read your desktop or submit your screen for AI processing. The video illustrates the Access key design; it does not claim the current preview integrations are complete.
The support form prepares an email draft for you to review and send. If you email support@shadowcursor.in, we receive the contact details, message, and attachments you choose to include. Do not send Access keys, passwords, payment credentials, or confidential screen content.
7. Choices, requests, and security
You choose what to capture and submit. Contact support@shadowcursor.in for access, correction, closure, deletion, or a privacy complaint. We may need proportionate identity verification and may retain limited records where law or an existing dispute requires them. Account closure affects access to unused value, so contact support about unresolved purchases first.
Keep your account, Access key, and device secure. Technical safeguards reduce risk but cannot guarantee absolute security. We do not sell screen content. Information may be disclosed as legally required, to provide the requested service, or to address a security incident. We will publish updates and give appropriate notice of material changes.