1. What this policy covers
This policy covers ShadowCursor token recharges and access to the connected service.
Choose a ₹199 or ₹499 credit recharge, or a custom whole-rupee amount from ₹500 to ₹10,000. Your dashboard shows your available prepaid balance in INR.
Account service: Google sign-in, credit balance, desktop Access key generation, and Razorpay checkout use the connected account portal. Desktop downloads are currently paused. macOS is coming soon.
For support, privacy, billing, or grievances, contact the ShadowCursor Support team at support@shadowcursor.in.
2. Unused value and cancellations
Unused recharge value is refundable on request until the connected Access key service is available on your account. Once that service is available, completed purchases are final for change of mind, unused balance, accidental selection, dissatisfaction with an individual AI answer, or voluntary account closure, except where applicable law requires a remedy.
There is no subscription, automatic renewal, or recurring recharge to cancel. You may abandon a checkout before payment. Tokens have no scheduled expiry while the account and service remain active.
3. Errors and non-delivery
The no-refund rule does not remove mandatory consumer rights or cover confirmed duplicate charges, an incorrect amount, unauthorised payment, failed delivery, or a defect requiring a legal remedy. We will investigate and correct the balance/delivery or refund the amount that must be returned. A legally required refund will not be replaced with compulsory credit.
Check a pending payment with the bank or payment provider before paying again. Notify us and your payment provider promptly about an unauthorised transaction.
4. Request and processing timeline
Email support@shadowcursor.in with your account email, payment date, amount, payment/order reference, and a short explanation. Do not send an Access key, full card details, CVV, OTP, PIN, or password.
We aim to acknowledge complaints within two working days and initiate an approved refund within five working days after verification. Refunds go to the original payment method. Razorpay describes normal refunds as taking approximately 7–10 working days after initiation, depending on the bank and payment method. See Razorpay’s normal refund information. No stated target removes a mandatory legal deadline or remedy.