Fix a step that does not respond
Check launch, capture, shortcuts, balance, and solution entry.
The app does not seem to start
Allow the file time to load and check for the app window or process. Avoid launching multiple copies. If needed, close the stuck process using Task Manager and try the official file again. The Windows-key startup test is planned, not active in the current preview.
A capture or send gesture does not respond
Check that the intended workflow and guide gestures are enabled. Keep the app in the background when using corner gestures, turn Caps Lock on, and move away from a corner before repeating a capture. Use the app’s capture or send buttons where available.
Code does not enter as expected
Focus the intended editor again. Review the Code tab before entering it. Editor auto-indent or auto-pairing can change typed text; copying and pasting reviewed code may be easier. Use Escape to stop if focus or output is wrong.
Account or request issues
Check your connection and account balance. If sign-in fails, check that you are using a supported site address. Compatibility varies by platform, and Secure Exam Browsers are not supported. See the FAQ or email support@shadowcursor.in with the app version, steps attempted, and error message. Never send an Access key or other secret.